Who is responsible for your information

Portable-Printer is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. For the purposes of this website and customer enquiries, the operator is responsible for deciding how personal information is collected and used.

This policy applies to information received through this website, including contact form submissions, product enquiries and related communication about pocket photo printers, paper packs, accessories and setup assistance. It does not cover third-party websites or services that may be linked from this site.

What personal information we collect

We collect personal information that is reasonably necessary to help with enquiries, supply products and support customers before and after purchase. The information collected depends on what you choose to send us and how you use the website.

Name and surname
Contact details provided through the enquiry form
Delivery information needed to courier orders within South Africa
Order and product preference information, such as printer type, paper type or accessory requirements
Technical details relevant to setup, such as smartphone operating system or Bluetooth connection issues
Website usage information collected through standard analytics and cookies

We do not need special personal information for ordinary product enquiries. Please do not submit unnecessary sensitive information through the contact form.

How we use personal information

Personal information is used only for lawful business purposes and in a manner that is relevant to the products and support offered on this website. Where POPIA applies, processing is based on consent, the taking of steps at your request before supplying goods, performance of a contract, compliance with legal duties, or legitimate business interests that do not override your rights.

To respond to enquiries sent through the contact page
To help customers choose suitable pocket photo printers, paper or accessories
To arrange orders, courier delivery and related customer communication
To assist with connection and setup guidance for supported products
To keep basic internal records for administration, accounting and legal compliance
To improve website performance, security and user experience

We do not offer third-party repair services, large format printing or unrelated marketing services through this website, and your information is not collected for those purposes.

Sharing and disclosure

We do not sell personal information. Information may be shared only where it is reasonably necessary to operate the business, complete an order or comply with the law.

This may include trusted service providers such as website hosting, analytics, payment processing where applicable, couriers, and professional advisers or regulators when legally required. These parties may only process information on appropriate instructions and with suitable confidentiality and security measures.

If personal information must be transferred outside South Africa, reasonable steps will be taken to ensure that the recipient is subject to a law, agreement or binding arrangement that provides an adequate level of protection consistent with POPIA.

Cookies, analytics and security

This website may use cookies and similar technologies to keep the site working properly, understand general traffic patterns and improve performance. Cookies do not usually identify you directly, but they may be linked to other information where necessary for site administration or enquiry handling.

Reasonable technical and organisational safeguards are used to protect personal information against loss, misuse, unauthorised access, disclosure or destruction. These measures may include access controls, secure systems, limited staff access and service provider oversight. No internet transmission or storage system can be guaranteed completely secure, but we take practical steps to reduce risk.

Your rights under POPIA

Subject to applicable law, you may have the right to ask what personal information we hold about you, request correction or deletion, object to certain processing, or withdraw consent where processing is based on consent. You may also ask us to update inaccurate or incomplete information.

Request access to the personal information we hold about you
Request correction of inaccurate, misleading or outdated information
Request deletion where information is no longer needed, subject to legal record-keeping duties
Object to processing in certain circumstances
Lodge a complaint with the Information Regulator if you believe your rights have been infringed

Requests can be submitted through the enquiry form on our contact page. We may need to verify identity before acting on a request. This policy may be updated from time to time to reflect changes in law, business operations or website functions, and the latest version published on this site will apply.